Tips for managing your storage facilities remotely
Many managers and company owners have had to completely reassess their procedures as a result of the COVID-19 outbreak. Businesses have used curbside pickup, touchless delivery, and other successful contact-reduction techniques in order to adequately meet safety concerns and limit the risks. You might have come across these challenges if you run or operate a self-storage business.
The Advantages of Working Remotely
The advantages of working remotely are arbitrary since we are all so unique. Reduced stress levels, less time and money squandered, improved productivity, and overall increased satisfaction are only a few of the advantages. Working remotely could be a wise choice for you if you can relate to any of the aforementioned statements. It is possible to accomplish this from the convenience of your house, another workspace, or even from a coffee shop.
Develop Safe online systems
Create a safe online system for clients. This is one of our top recommendations for self-storage businesses, epidemic or not. They should be able to rapidly book and pay for their self-storage units using technology without needing any assistance from management or employees. Customers may also browse prices and inventory online with ease, or speak with a professional online for immediate customer service. Online technologies that are easy to use not only reduce interaction but also provide unparalleled convenience.
Consider which program to use
Remote technologies have changed how we work completely. Cloud apps let you access office materials from anywhere in the world. Your team may interact online utilizing Dropbox, Microsoft Remote Desktop, Google Drive, Team Viewer, and other file-sharing systems. Business applications include Viber and Facebook Messenger. Video conferencing tools like Zoom or Skype, and business instant messenger apps like Slack and Twist, help everyday team collaboration in a remote setting. Google Hangouts is also a popular video chat alternative. Citrix’s GoToMeeting offers distant employees videoconference with teammates and customers.
They offer easy solutions for teams to recreate that in-person experience. Virtual reality is promising to take everything to the next level.
Importance of On-Site Security
Unmanned storage facilities have been around for quite some time. Your self-storage business may be able to provide the same level of safety and protection as if a security guard were working there by installing RFID card readers and closed-circuit video systems. Customers may have access to their belongings whenever it is most convenient for them by using keycards or secret codes, which is another selling feature for the business. In the same vein, cameras and many other remote security solutions, such as software for remote gate control, guarantee the safety of their possessions at all times, day and night.
Managing employees
When you don’t see your staff on a daily basis, it might be difficult to manage them effectively. Even while technology may be of great assistance, nothing can replace really being present in the moment. Therefore, you should make it a point to see them at least occasionally. In addition to the regular team meetings that should be conducted, it is important to set aside time to meet with workers one-on-one in order to discuss their specific issues and requirements.
Contactless Client Service
A call center is more than sufficient for many self-storage consumer issues. Customers who use call center services may speak with a live person who can respond to their needs right away. However, any personnel who work in person should get rigorous training in pandemic safety procedures when a voice on the phone isn’t nearly enough. This includes donning a mask, constantly sanitizing your hands, avoiding close contact with others, and taking whatever other precautions are necessary to safeguard the health of your workers and clients.
Remote facility management: benefits and drawbacks
Your largest advantage as a manager is more freedom for your personnel. With the correct technology, you may supervise and conduct important client operations online and remotely. Integrated access control and property management software help increase your facility’s efficiency. Customers also profit. With consumer trends favoring technology and less physical connection, remote management may appeal to a specific population, notably the younger generations.
Moving to a remote management system is not only inevitable but should be implemented in some form of your business because it needs technology to operate efficiently and effectively. Competing in today’s digitally-driven economy requires systems that perform at optimum levels and provide the functionality demanded by your users. But when technology fails you, it has a damaging impact on your ability to function when you are not able to operate. The creation of a remote management plan starts with an initial assessment of the current state of your technology environment as well as formulating a technical program to implement the necessary changes required in your people, processes, and technologies. Visit The Tymac Group to give you some peace of mind when looking for your ideal storage space.
